Privacy Policy & Cookies

Privacy Policy & Cookies
Last Updated: 2025/02/11


1. Data Controller and General Presentation of the Policy


Data Controller: Get Timeless Luxe, a company registered in Orlando, represented by its Managing Director (hereinafter "Get Timeless Luxe" or "we").

Get Timeless Luxe, through its website (**https://www.gettimelessluxe.com**) (the "Platform"), collects and processes certain personal data related to its users ("you" or the "user").

Personal data refers to any information related to an identified or identifiable natural person, directly or indirectly, such as a name, identification number, location data, online identifier, or other elements specific to the physical, economic, cultural, or social identity of a person ("personal data").

In accordance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and applicable national laws, this Privacy Policy (the "Policy") aims to inform you about the personal data we collect, how we process it, the purposes of the processing, retention periods, data recipients, and your rights as a user.

This Policy supplements the contractual terms governing the use of the Platform (e.g., general conditions of use, buyer and seller terms), which you accept by using the Platform.

Modification of the Policy: We may update this Policy from time to time. The latest version will always be available on the Platform. If significant changes occur, we will notify you (e.g., via email or Platform notifications). We may also request confirmation from you (e.g., through email or prompts on the Platform) that you have read and understood this Policy.


2. Personal Data Collected on the Platform


We primarily collect personal data directly from you but may also collect data from third parties such as advertising partners or social networks, depending on your permissions.

Mandatory fields for data collection are indicated at the time of input (e.g., with an asterisk). Failure to provide mandatory data may result in limited access to our services.

The data we may collect includes:

Identity and Account Information:
  • Full name
  • Email address
  • Phone number
  • Password
  • Date of birth or confirmation of majority
  • Gender
  • Profile picture
  • Account type (e.g., standard, professional)
  • Business name and VAT number (for professional sellers)
  • Information shared in your profile biography

Device, Account, and Activity Information:
  • IP address
  • Cookies and tracking data
  • Device type and browser details
  • Language preferences
  • Connection timestamps

Interactions on the Platform:
  • Messages sent through the Platform
  • Reviews and ratings
  • Comments on items
  • Preferences and favorite items
  • Items listed or purchased

Payment and Transaction Data:
  • Payment method details
  • Billing and shipping addresses
  • Transaction history

Anti-Fraud and Dispute Information:
  • Data from fraud detection measures
  • Information related to disputes or complaints


3. Processing of Personal Data


We process personal data for purposes including but not limited to:
  • Account creation and management
  • Enabling transactions and payments
  • Providing customer service
  • Personalizing your experience on the Platform
  • Ensuring Platform security and fraud prevention
  • Sending notifications regarding account activity


4. Legal Basis for Processing


We process your personal data based on:
  • Contractual necessity: To fulfill our obligations under the Platform’s terms.
  • Legitimate interests: For improving services, ensuring security, and enhancing user satisfaction.
  • Consent: For marketing communications and personalized advertising.
  • Legal obligations: To comply with applicable laws and regulations.


5. Retention Periods


We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by law:
  • Account-related data: Retained for the duration of the account’s existence.
  • Transaction data: Retained for 7 years.
  • Customer service data: Retained for 2 years.
  • Cookies: Retention periods vary but do not exceed 13 months.


6. Data Sharing and Recipients


We may share your data with:
  • Internal departments (e.g., customer service, fraud prevention team)
  • Service providers (e.g., payment processors, logistics companies)
  • Advertising partners (with your consent)
  • Legal authorities (when required by law)


7. Cookies and Tracking Technologies


Cookies are used to enhance user experience and collect analytics. You can manage your cookie preferences via browser settings or the Platform’s cookie management tool.


8. Your Rights


Under the GDPR, you have the right to:
  • Access your data
  • Rectify inaccurate or incomplete data
  • Request deletion of data
  • Restrict processing
  • Object to processing for direct marketing
  • Data portability

To exercise these rights, contact us at timelessluxe@outlook.com.


9. Contact Information


For questions regarding this Policy or to exercise your rights, please email us at timelessluxe@outlook.com.

Get Timeless Luxe is committed to safeguarding your data and ensuring compliance with applicable data protection laws.