Authenticity Guarantee Policy

Authenticity Guarantee Policy Last Updated: 2025/02/11
  1. Our Commitment to Authenticity
At Get Timeless Luxe, we understand that purchasing luxury items is an investment, and we are committed to ensuring the authenticity of every product we sell. To provide our customers with complete confidence, we offer a 100% Authenticity Guarantee on all our luxury handbags and accessories.
  1. Our Authentication Process
We utilize a dual-layer authentication process, combining both in-house luxury authentication specialists and the Entrupy AI authentication system to ensure the highest level of accuracy.

Step 1: Expert In-House Inspection

  • Our experienced authentication team conducts a meticulous examination of each item before it is listed for sale.
  • This inspection includes analyzing materials, stitching, hardware, authenticity stamps, serial numbers, date codes, logos, and craftsmanship to ensure alignment with the original manufacturer’s standards.
  • Our specialists have extensive industry knowledge and access to a comprehensive database of reference materials to compare every piece against authenticated models.

Step 2: Entrupy AI Authentication Certification

  • In addition to our in-house inspection, we leverage Entrupy’s advanced AI-driven authentication technology.
  • Entrupy uses a proprietary microscopic imaging system to capture and analyze unique details of each item, cross-referencing them with millions of data points to verify authenticity.
  • Every handbag that passes the Entrupy verification process is issued an Entrupy Certificate of Authenticity, providing an additional layer of trust and security for our customers.
  1. Our Authenticity Guarantee
We stand behind the authenticity of every product we sell. If an item purchased from Get Timeless Luxe is ever found to be inauthentic, we offer a 100% money-back guarantee.
  • Customers who believe an item may not be authentic can request a re-evaluation by contacting our customer service team.
  • We will conduct a thorough review, including third-party verification if necessary, and issue a full refund if the item does not meet authenticity standards.
  1. Disclaimer
While Get Timeless Luxe guarantees the authenticity of every item we sell, we are not affiliated with, nor an authorized reseller of any of the brands we carry. All brand trademarks, names, and logos belong to their respective owners and are used solely for descriptive purposes.