Return & Refund Policy

1. Return Policy

Eligibility for Returns

• Return Window:
  • Items must be shipped back within 15 days from the original shipment date.
• Item Condition:
  • Items must be in their original condition, unused, and include all original packaging, tags, and any accompanying accessories.
  • Authenticity tags or certificates must remain attached and intact.
  • Items that show signs of wear, damage, or missing components due to reasons not caused by Get Timeless Luxe will not be eligible for return.
• Non-Returnable Items:
  • Final sale items, customized orders, and intimate wear are not eligible for return.

How to Initiate a Return

1. Order number
2. Item(s) you wish to return
3. Reason for the return

Return Shipping Options

1. Prepaid UPS Label:
   1. A prepaid UPS return label is available for a $14.99 fee.
   2. You can access and print the label via your account under "My Purchases."
2. Self-Shipment:
   1. Customers may return items via their preferred carrier at their own expense.
   2. This is the only available option for international returns.

Refund Processing

• Refund Method:
  • Refunds will be issued to the original payment method or as store credit based on customer preference.
• Processing Time:
  • Refunds are typically processed within 4 business days after the returned item is received and inspected.
  • For premium designer bags (e.g., Hermès Birkin or Kelly bags), processing may take up to 10 days.
• Shipping Costs:
  • Original shipping fees are non-refundable, except in cases of an error on our part (e.g., incorrect item shipped, defective item).

2. Received a Damaged or Incorrect Item?